Privacy policy
Last updated: May 26, 2026
Desi Syndicate operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Desi Syndicate is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern.
By using our Services, you agree to the collection and use of information in accordance with this policy.
Personal Information We Collect
We may collect the following types of personal information:
- Name, shipping address, billing address, phone number, and email
- Payment details such as transaction data (payments are processed securely via third-party providers)
- Account information including login credentials and preferences
- Order history including purchases, returns, and interactions
- Communications with our support team
- Device and usage data including IP address, browser type, and interaction behavior
We do not store full payment card details on our servers.
How We Collect Information
We collect information:
- Directly from you when you place an order or contact us
- Automatically through cookies and similar technologies
- From service providers such as payment gateways and logistics partners
- From third-party tools used for analytics and marketing
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Manage returns, exchanges, and customer support
- Improve website performance and user experience
- Send order updates and essential notifications
- Prevent fraud, abuse, or unauthorized activity
- Comply with legal obligations
We may also use your data for marketing purposes. You can opt out at any time.
Sharing of Information
We may share your information with:
- Shopify and its infrastructure services
- Payment processors and logistics partners
- Marketing and analytics tools
- Legal authorities if required by law
We do not sell your personal data.
We reserve the right to disclose information where necessary to protect our business, prevent fraud, enforce policies, or comply with legal requirements.
Shopify & Third-Party Processing
Our store is hosted on Shopify. Your data may be processed by Shopify and its partners to provide services such as payments, hosting, and analytics.
By using our website, you acknowledge that your data may be processed outside your country of residence.
Data Security
We take reasonable steps to protect your information. However:
- No system is completely secure
- Data transmission over the internet is not guaranteed to be 100% secure
You are responsible for maintaining the confidentiality of your account credentials.
Data Retention
We retain personal information only as long as necessary:
- To fulfill orders and provide services
- To comply with legal and tax requirements
- To resolve disputes and enforce policies
We reserve the right to retain data as required for fraud prevention and legal protection.
Your Rights
Depending on applicable laws, you may have the right to:
- Access your data
- Request correction
- Request deletion
- Opt out of marketing communications
We may refuse requests that are excessive, repetitive, or legally restricted.
Cookies & Tracking
We use cookies and similar technologies to:
- Improve user experience
- Analyze traffic and behavior
- Enable marketing and retargeting
By using our website, you consent to such use.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect data from minors.
Limitation of Liability
To the maximum extent permitted by law:
- Desi Syndicate shall not be liable for any indirect, incidental, or consequential damages arising from use of the Services
- We are not responsible for data breaches caused by third-party services, payment gateways, or external platforms
- Users share information at their own risk
Policy Updates
We may update this Privacy Policy at any time. Continued use of the Services constitutes acceptance of any changes.
Contact
For any questions or requests:
Email: info@desisyndicate.com